Your first visit includes a one-on-one evaluation in a private treatment room with your physical therapist. We’ll listen to your story, identify what’s limiting you, and build a personalized plan of care for recovery. You’ll likely begin treatment that same day — and leave with clarity and confidence about your next steps.
Wear comfortable, move-friendly clothing like activewear or workout clothes. Sneakers or supportive shoes are best.
The first evaluation is 60 minutes. Please arrive 10–15 minutes early to complete paperwork and get settled. Typically, follow-up appointments are anywhere between 40 and 60 minutes.
For your first visit, our friendly Care Coordinators will greet you at the front desk to collect any copays, and to help familiarize you with the office. For follow-up appointments, you can also utilize our kiosk and check in with our remote Welcomers to let us know you’ve arrived. Don’t be fooled – they are real people on our team!
Your physical therapist will prescribe a frequency based on your goals and needs at your evaluation. Patients’ needs vary, but most new patients achieve the best results and experience faster recovery when they are seen twice per week during their first six weeks of care.
We believe your growth shouldn’t stop when you leave the clinic, that’s why we’ve invested in ways to help you stay connected!
We understand that things come up! If you need to cancel or reschedule, please let us know at least 24 hours in advance (or as soon as possible). You can call the office, text your Care Coordinators, message the PT team on the chat feature in your Remote Care app, or email your PT! This allows us to offer your time slot to another patient who may be waiting for care. Any appointment that results in a no-show will incur a $50 fee. We truly appreciate your help keeping our schedule running smoothly so everyone in our community can get the care they need.
Existing patients will receive an online booking link where they can schedule appointments from home, and see their provider’s schedules in real time!
New patients should contact their nearest Limitless location to setup their initial evaluation.
Graduation isn’t the end of your journey — it’s the start of your next chapter. Through our Limitless Life App, you’ll stay connected with our team and community through wellness workshops, goal-setting tools, and the self-paced Limitless Life course focused on exercise, nutrition, sleep, and stress management. You’ll continue to grow, stay motivated, and live life without limits.
Your care will be led by one of our Doctors of Physical Therapy (DPTs) — licensed experts/specialists in movement, pain, and performance. Each DPT designs your individualized plan, works with you one-on-one, and adjusts your program as you progress. You’ll also meet our supportive Care Coordinators who help make every visit seamless and welcoming. Meet our team HERE!
Our PT’s are guided through our Limitless University 18 month mentorship program ensuring you receive the same level of care from each one of our PT’s no matter which location you are treated at.
Our clinics are open Monday through Friday from 8:00AM-5:00PM.
*Each PT operates within the office hours but has variability for early morning or evening appointments as needed.
Absolutely! You can request a specific therapist when you schedule. If you’re not sure who to see, our front desk team will match you with a provider based on your goals, condition, and availability. Meet our team and learn more about each of our PT’s.
Every plan is unique. At your first visit, your therapist will complete a thorough evaluation and create a plan that fits your goals and lifestyle. We find the best results when our patients visit two times per week for six weeks.
Yes! We know that finding childcare can be tough. Your baby is always welcome — we’ll make sure your session is comfortable and flexible for you both.
Yes. Our pelvic health team has private treatment rooms for evaluations and sessions, so you can feel completely comfortable discussing and working on personal concerns.
Your comfort and privacy are a top priority. Our therapists use professional “code words” and general terms to discuss sensitive topics discreetly. You can always request to move to a private space for further conversation.
Every session is individualized to your needs. It might include education about your pelvic floor, breathing or mobility work, hands-on therapy, and exercises to help you feel strong and confident. Our goal is to help you move freely and return to the activities that matter most — in a supportive, judgment-free environment.
Our Billing & Admin Team will check your coverage before your first appointment, and provide you with a verification of your benefits via email and in person.
Yes. New York State requires a referral within 30 days of your first visit.
This varies by insurance. We’ll confirm your visit limit before you come in, and will include this information in your verification of benefits
Some plans only cover treatment that meets medical-necessity guidelines.
That depends on your insurance plan. We’ll review this with you before your first visit.
These details depend on your insurance. We’ll check everything and review it with you before your first appointment including fully discussing the costs associated.
We’ll confirm this before scheduling your first visit.
We’ll check whether your plan includes out-of-network benefits.
Reimbursement varies by plan. We’ll verify your benefits before scheduling.
We bill your insurance directly.
Typically 30–45 business days, depending on your insurance company.
Our billing team will investigate the denial and contact you if we need additional information.
Yes. We’ll review your expected costs before your first appointment via email and phone call, as well as review it in person at your first appointment. Clarity is key!
We’ll request additional visits from your insurance. Your provider or referring physician may need to submit medical-necessity documentation.
Yes—we handle that process for you.
We track your visits and will let you know when you’re approaching your limit. You can also check your benefits directly with your insurance provider.
Yes. If we receive a denial or change in coverage, our billing team will notify you.
Yes. HSA/FSA cards are accepted. A 3% convenience fee applies to each transaction. Some HSA/FSA companies provide checks, should you like to avoid the 3% fee.
Your PT and our remote care team support communication between visits, ensuring you can reach your physical therapist through the app.
Your PT & remote care team will be:
Remote care is part of every plan because it helps you stay engaged, overcome challenges, and build lifelong healthy habits. Our mission is to grow a thriving community that inspires the best health outcomes and the research suggests that:
Thrive: Your PT reviews your progress weekly, gives feedback, and updates your plan to keep you moving forward.
We’d love to help.
Give us a call at 585-869-5140 or email us at help@limitlesspts.com, and our care team will make sure you get the answers you need.
Ready to live a life without limits? Schedule a consultation with one of our expert physical therapists today.
